Popular Articles | Page 2

Claims

Last Updated: 12/01/2025 in Disaster Claims & Assistance

What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
Getting Started

Last Updated: 02/17/2026 in Online Access

What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
Mail a Payment

Last Updated: 02/17/2026 in Contact Us

Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
Escrow Waiver

Last Updated: 02/17/2026 in Escrow, Tax & Insurance

Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and homeow...
Getting Started

Last Updated: 02/17/2026 in Newly Closed Loans

Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way As your servicer, you can expect us to: Send statements. Receive and apply yo...
User Terms

Last Updated: 01/15/2025 in Disclosures -- Accessible to customers

Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB, has an agreement with to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...
Receiving My Statement

Last Updated: 11/13/2025 in Year-End Statements

When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2025, we will notify you by email when your statement is available online ...
Gracefully Exiting Your Loan

Last Updated: 02/17/2026 in Financial Hardship

If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...
Why Go Digital?

Last Updated: 02/17/2026 in Online Access

Setting up your account online lets you manage your mortgage your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule on...
How to Request Mortgage Assistance

Last Updated: 02/17/2026 in Financial Hardship

How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...