Popular Articles | Page 1

Claims

Last Updated: 04/25/2025 in Disaster Claims & Assistance

What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
Year-End Statement Basics

Last Updated: 04/25/2025 in Year-End Statements

What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
Ways to Pay

Last Updated: 04/25/2025 in Payments and Payoffs

How can I make payments? We offer a variety of quick and easy payment options. Choose the way that is most convenient for you: Online via our website or app Set up autopay (recurring monthly ACH drafts) online or by phone Call to set up budge...
Getting Started

Last Updated: 04/25/2025 in Online Access

What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
Accessing Statements Online

Last Updated: 04/25/2025 in Year-End Statements

Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
Homeowner's/Hazard Insurance

Last Updated: 04/25/2025 in Escrow, Tax & Insurance

I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
Your First Payment

Last Updated: 04/25/2025 in Newly Closed Loans

When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...
Paying Off Your Loan

Last Updated: 04/25/2025 in Payments and Payoffs

A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
Monthly Autopay

Last Updated: 04/25/2025 in Payments and Payoffs

What is autopay? Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into two ...
We're Here to Support You

Last Updated: 04/25/2025 in Financial Hardship

We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...