Popular Articles

31. Go Paperless

    Last Updated: 09/08/2026

32. Tax Deductions

    Last Updated: 10/05/2026 in Year-End Statements
    How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...

33. Getting Started

    Last Updated: 10/05/2026 in Online Access
    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...

34. Gracefully Exiting Your Loan

    Last Updated: 10/05/2026 in Financial Hardship
    If you  foresee there  isn’t  a financially  feasible  way  to keep your home, here are more options  for you to  avoid  the foreclosure process.   Traditional Sale:   Work with a real estate agent to  s ell your home ...

35. Escrow Basics

    Last Updated: 10/05/2026 in Escrow, Tax & Insurance
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

36. Why Go Digital?

    Last Updated: 10/05/2026 in Online Access
    Setting up your account online lets you manage your mortgage your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule on...

37. Claims

    Last Updated: 10/05/2026 in Escrow, Tax & Insurance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

38. Property Taxes

    Last Updated: 10/05/2026 in Escrow, Tax & Insurance
    I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...

39. Additional Resources

    Last Updated: 10/05/2026 in Financial Hardship
    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...

40. Get Support

    Last Updated: 10/05/2026 in Contact Us
    We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

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